Shipping Policy

Last updated: 21 April 2026

This Shipping Policy explains how orders placed with Medyina are processed, shipped, and delivered.

1. Order Processing Time

Orders are typically processed within 1 to 2 business days after payment is successfully received and verified.

Orders are not generally processed on weekends or public holidays unless stated otherwise.

2. Standard Shipping

We offer FREE standard shipping.

Estimated standard delivery time: 3 to 9 business days.

3. Express Shipping

Express shipping options may be offered at checkout depending on the destination, carrier availability, and order conditions.

Availability and pricing for express shipping are shown during checkout where applicable.

4. Delivery Timeframes

Delivery estimates begin after order processing is completed. Delivery times are estimates only and may vary due to factors outside our control, including:

• Courier network delays
• Severe weather or transportation disruption
• Incorrect or incomplete delivery information
• Remote delivery locations
• Seasonal or holiday demand
• Customs or import procedures where applicable

5. Order Tracking

Where tracking is available, customers will receive tracking information after the order has been dispatched. In some cases, tracking updates may take time to appear after shipment.

6. Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout. We are not responsible for delays, failed deliveries, or additional costs resulting from incomplete or incorrect address information submitted by the customer.

7. Undeliverable or Refused Packages

If a package is returned as undeliverable or refused by the recipient, we may issue a refund minus any applicable return shipping, handling, and non-recoverable costs once the package is returned and inspected.

8. Lost or Delayed Shipments

If your order appears significantly delayed or lost in transit, please contact us at support@medyina.shop. We will review the shipment status and work with the carrier where appropriate.

Claims for lost shipments may require sufficient time for carrier investigation before a refund or replacement decision can be made.

9. Damaged Deliveries

If your order arrives damaged, contact us within 48 hours of delivery and include your order number plus clear photos of the item and packaging.

10. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, handling fees, or other destination-country charges may apply depending on local regulations. Such charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

11. Separate Shipments

Where an order contains multiple items, products may sometimes be shipped separately depending on stock location, packaging logistics, or courier limitations.

12. Contact Information

If you have any shipping-related questions, contact us at:

Medyina
Email: support@medyina.shop
Phone: +44 7304 250183
Address: 169 North Gower Street, London, NW1 2ND, United Kingdom