Frequently Asked Questions (FAQ)

1. How long does shipping take?

We process orders within 1–2 business days. Standard delivery typically takes 3–9 business days depending on your location.

2. Do you offer free shipping?

Yes, we offer FREE standard shipping on all orders.

3. Can I cancel my order?

You may cancel your order within 12 hours of placing it. After this period, your order may already be in processing and cannot be cancelled.

4. What payment methods do you accept?

We currently accept secure payments via PayPal. PayPal allows you to pay using your PayPal balance, debit card, or credit card.

5. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can track your order using our "Track Your Order" page.

6. What if my item arrives damaged?

Please contact us within 48 hours of delivery with photos of the item and packaging. We will review and provide a resolution.

7. Do you accept returns?

Yes, we accept returns within 14 days of delivery. Please refer to our Return & Refund Policy for full details.

8. How long do refunds take?

Approved refunds are processed within 7 business days to your original payment method.

9. Do you ship internationally?

Yes, we ship to multiple countries. Delivery times may vary depending on location.

10. How can I contact support?

Email us at support@medyina.shop or call +44 7304 250183.